Legal & Compliance

DeltanHub is a real-estate technology platform operated by AEOSA PLATFORMS LTD.

RC Number: 9766122

Website: https://deltanhub.com

DeltanHub provides tools for property discovery, property listings, communication, property visualisation, 3D experiences, verification, subscriptions, promotional services, and AI-powered features.

For personal-data processing carried out through DeltanHub, AEOSA PLATFORMS LTD is responsible for determining the purposes and means of processing where it acts as a data controller.

When you create an account, we may collect:

• Full name

• Email address

• Phone number

• Password or authentication information

• Account type or role

• Profile information

• Country, state, city, or other location information you provide

• Account preferences

Users who wish to publish property listings must complete the required identity-verification process.

Depending on the verification method used, we may process:

• Government-issued identification information

• NIN or other government-issued identifiers

• Identification document details

• Selfies or facial images required for liveness verification

• Liveness verification results

• Verification status and verification reference numbers

• Information required to determine whether the submitted identity information matches the relevant records

DeltanHub may use authorised third-party identity-verification providers to perform these checks.

Where applicable, sensitive or high-risk personal data, including biometric information used for liveness verification, will be processed in accordance with applicable law and the appropriate lawful basis.

Where a user requests business or professional verification, we may process information such as:

• CAC registration information

• CAC registration numbers

• Company or business names

• Directors or relevant corporate information

• LASRERA registration information, where applicable

• Professional licences, certificates, or registration details

• Other information required to verify a business or professional credential

Some of this information may be obtained directly from you, while other information may be obtained from publicly accessible registers, regulatory databases, or authorised verification sources.

If you publish a property, we may collect and process:

• Property descriptions

• Property address or location

• Property type

• Price

• Bedrooms, bathrooms, size, amenities, and other property characteristics

• Photographs, videos, floor plans, 360° imagery, and 3D virtual-tour information

• Property identifiers

• Publisher information associated with the listing

Some listing information is intended to be publicly displayed as part of DeltanHub’s marketplace.

If you communicate with other users through DeltanHub, we may process:

• Messages

• Enquiries

• Reports

• Reviews

• Support requests

• Other communications submitted through the platform

We may process this information to provide the communication service, address complaints, prevent fraud and abuse, enforce our policies, and maintain platform security.

When you purchase DeltanHub subscriptions, verification services, boosts, featured placements, or other paid services, payment information may be processed by third-party payment providers such as Paystack or Flutterwave.

DeltanHub may receive information such as payment status, transaction reference, amount paid, currency, payment date, payment method, and limited payment-related information provided by the payment processor.

We do not need to store your full card details where those details are processed directly by the relevant payment provider.

When you use DeltanHub, we may automatically collect information such as:

• IP address

• Browser type, device type, and operating system

• Device identifiers

• Pages or features accessed

• Search activity

• Approximate location derived from technical information

• Session information and log data

• Crash and performance information

• Security and fraud-prevention information

We use cookies and similar technologies for authentication, security, functionality, preferences, analytics, and other legitimate platform purposes.

Our use of cookies is explained in our DeltanHub Cookie Policy.

If you use DeltanHub’s AI features, including Deltan Intelligence, we may process information contained in prompts, questions, commands, property-related requests, AI-generated responses, feedback provided about AI responses, and relevant information necessary to provide the requested AI feature.

Depending on the feature, information may be processed through third-party AI, cloud, or infrastructure providers.

We do not intend to use private account information or identity-verification records to train publicly available AI models.

We may use personal data to:

1. Create and manage user accounts.

2. Provide DeltanHub’s services and features.

3. Allow Publishers to create and manage property listings.

4. Perform mandatory identity verification.

5. Perform optional business and professional verification.

6. Display applicable verification badges.

7. Process subscriptions and other DeltanHub payments.

8. Provide boosted and featured listing services.

9. Provide messaging and communication functionality.

10. Operate 3D and property-visualisation features.

11. Provide AI-powered features.

12. Improve platform functionality and user experience.

13. Detect and prevent fraud, impersonation, abuse, and security threats.

14. Investigate reports and complaints.

15. Enforce our Terms and other policies.

16. Maintain records necessary for legitimate business and legal purposes.

17. Comply with applicable laws, regulatory requirements, court orders, and lawful requests.

18. Protect the rights, safety, property, and security of DeltanHub, our users, and third parties.

Depending on the circumstances, we may process your personal data on one or more of the following bases recognised under applicable data-protection law:

A. Contract: Where processing is necessary to create your account, provide requested services, process subscriptions, operate listings, or perform our obligations under our agreement with you.

B. Legal Obligation: Where processing is necessary to comply with applicable law, regulatory requirements, court orders, or other lawful obligations.

C. Legitimate Interests: Where processing is reasonably necessary for purposes such as platform security, fraud prevention, service improvement, business administration, and protection of our rights, provided those interests are not overridden by applicable data-protection rights.

D. Consent: Where consent is required by applicable law, we will request it before carrying out the relevant processing. This may include certain processing involving sensitive personal data or biometric information where consent is the appropriate lawful basis. You may withdraw consent where applicable, although withdrawal will not affect processing already carried out lawfully before withdrawal.

Identity verification is a core requirement for Publishers. A user cannot publish property listings until the required identity-verification process has been completed.

DeltanHub may use third-party verification providers to conduct automated identity and liveness checks.

Depending on the provider and verification method, information may be transmitted to the provider for purposes including identity document verification, NIN or identifier verification, facial matching, liveness detection, fraud prevention, and verification of submitted information.

Where possible and appropriate, DeltanHub may retain verification results, reference numbers, status information, and other verification records rather than retaining unnecessary copies of raw identity documents or biometric material.

A failed automated verification may result in the user being unable to publish until the verification issue is resolved. Where applicable, users may request review or clarification of a verification outcome.

Where a user requests a business or professional verification badge, DeltanHub may verify relevant information against CAC records, LASRERA records, other applicable government or regulatory registers, publicly accessible business registers, professional or licensing databases, and information supplied directly by the user.

Information obtained from public or regulatory sources may be used to confirm the accuracy of information supplied by the user.

Where appropriate, limited verification information may be displayed publicly through the user’s profile or verification badge.

A public verification badge does not mean that DeltanHub guarantees the user’s conduct, financial position, property ownership, or contractual performance.

We seek to collect and retain only personal data that is reasonably necessary for the purposes described in this Privacy Policy.

Where a third-party verification provider performs identity verification, we will seek to avoid retaining unnecessary raw identity documents or biometric information where the verification result is sufficient for our operational purposes.

We may retain verification records necessary to demonstrate that a verification process was completed, protect against fraud, maintain platform integrity, and comply with legal obligations.

We may share personal data with appropriate third parties where necessary for the purposes described in this Privacy Policy.

A. Identity Verification Providers: Providers that perform identity, NIN, document, facial or liveness verification.

B. Payment Providers: Payment providers such as Paystack and Flutterwave for processing DeltanHub payments.

C. Cloud and Infrastructure Providers: Providers that host or support DeltanHub’s databases, servers, storage, communications, security, analytics, or other infrastructure.

D. AI and Technology Providers: Third-party AI and technology providers used to deliver Deltan Intelligence or other DeltanHub features.

E. Analytics and Security Providers: Providers that help us understand platform usage, monitor performance, detect abuse, and protect the platform.

F. Legal and Regulatory Authorities: We may disclose information where required or permitted by law, including to courts, regulators, law-enforcement agencies, or other competent authorities.

We do not sell your personal data as a standalone commercial product.

DeltanHub relies on third-party providers to operate certain parts of the platform. These providers may process personal data on our behalf or, depending on their role, process information independently under their own privacy terms.

Examples include identity verification providers, payment processors, AI providers, cloud infrastructure providers, email and communications providers, analytics providers, security providers, and mapping and location providers.

We seek to use appropriate contractual and technical safeguards when third parties process personal data on our behalf.

Some of our technology and service providers may operate outside Nigeria. As a result, your personal data may be processed or stored in another country.

This may include providers involved in cloud infrastructure, AI services, identity verification, analytics, communications, security, and payment processing.

Where personal data is transferred internationally, we will take reasonable steps to ensure that the transfer is carried out in accordance with applicable data-protection requirements and that appropriate safeguards are used where required.

DeltanHub may use third-party AI infrastructure and model providers to provide Deltan Intelligence and related AI functionality. Your prompts or information submitted to an AI feature may therefore be processed by an authorised technology provider located in Nigeria or another jurisdiction.

We seek to ensure that applicable providers are subject to appropriate data-protection and confidentiality obligations.

DeltanHub does not intend to submit identity-verification records, raw government identification documents, or unnecessary private account information to AI models merely for the purpose of generating responses.

Where a particular AI feature requires relevant user or property information to provide the requested service, only information reasonably necessary for that feature should be processed.

DeltanHub is a marketplace platform. When you publish a property listing or create a public Publisher profile, certain information may become publicly accessible.

This may include name or business name, Publisher profile information, property information, property location, listing photographs and videos, property descriptions, contact or enquiry options, verification badges, and business or professional verification information.

You should not publish personal information that you do not want publicly accessible.

The public nature of a listing does not mean that private verification documents, NIN information, identity documents, passwords, payment credentials, or private communications are made publicly available.

DeltanHub may group listings relating to the same physical property into a Master Listing and Sub-Listings.

Where listings are grouped, information associated with individual Publishers may remain visible to users.

This processing is part of DeltanHub’s marketplace functionality and helps users compare different Publisher representations of the same property.

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, unless a longer period is required or permitted by law.

Retention periods may depend on the type of information, the purpose for which it was collected, whether your account remains active, legal or regulatory requirements, fraud-prevention and security requirements, dispute resolution, accounting and financial-record requirements, and whether the information is required to enforce our agreements.

When personal data is no longer reasonably required, we may delete, anonymise, or securely dispose of it. Some information may remain in backups for a limited period before being securely overwritten.

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, alteration, disclosure, misuse, or destruction.

These measures may include access controls, encryption where appropriate, authentication and account-security measures, secure infrastructure, monitoring and logging, security testing, and restricted access to sensitive information.

No online system can be guaranteed to be completely secure.

If a personal-data breach occurs, we will assess the incident and take appropriate steps in accordance with applicable law, including notifying affected persons or the relevant data-protection authority where notification is legally required.

Subject to applicable law and any lawful limitations, you may have rights including:

• The right to be informed about how your personal data is processed.

• The right to request access to personal data we hold about you.

• The right to request correction of inaccurate or incomplete information.

• The right to request deletion of personal data where legally applicable.

• The right to object to certain processing.

• The right to restrict certain processing where applicable.

• The right to withdraw consent where consent is the lawful basis.

• The right to request portability of personal data where applicable.

• The right to request human review where applicable to certain automated decisions.

These rights are not absolute and may be subject to lawful exceptions. For example, we may need to retain certain information to comply with legal obligations, prevent fraud, resolve disputes, or protect our rights.

Some DeltanHub processes may use automated systems, including automated identity or liveness verification.

An automated verification result may affect whether a user is permitted to publish listings or obtain a particular verification status.

Where applicable law gives you a right to request human intervention or review of a significant automated decision, you may contact us using the details provided in this Privacy Policy.

Automated systems may occasionally produce incorrect or inconclusive results, and we may require additional information or verification before allowing certain activities.

DeltanHub is not intended to be used by persons who are not legally capable of entering into binding agreements under applicable law.

We do not knowingly collect personal data from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal data to us improperly, please contact us so that we can assess and take appropriate action.

You may request the closure of your DeltanHub account or request applicable deletion of your personal data.

Account closure does not necessarily result in immediate deletion of every record associated with the account.

We may retain certain information where necessary for legal compliance, fraud prevention, security, financial or accounting records, dispute resolution, enforcement of agreements, and protection of our legal rights.

Where information no longer needs to be retained, we will delete or anonymise it in accordance with our retention practices.

To make a privacy or data-protection request, contact:

Privacy / Data Protection Email: legal@deltanhub.com

Data Protection Officer (DPO): Designated DPO

DPO Email: legal@deltanhub.com

Registered Company: AEOSA PLATFORMS LTD

RC Number: 9766122

When making a request, we may ask for information reasonably necessary to verify your identity and protect your personal data from unauthorised disclosure.

We will respond to valid requests within a reasonable period having regard to the nature and complexity of the request and applicable legal requirements.

If you believe that your personal data has been processed improperly, you should first contact us using the privacy contact details above.

We will investigate and respond to your complaint in accordance with our internal procedures and applicable law.

Where you remain dissatisfied, you may have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) or another competent data-protection authority where applicable.

DeltanHub may contain links, integrations, or connections to third-party websites and services.

We are not responsible for the privacy practices of third parties that operate independently from us.

You should review the privacy policies of third-party services before providing them with personal information.

We may update this Privacy Policy from time to time to reflect changes to DeltanHub’s services, new technology, changes in data-processing practices, regulatory requirements, changes in applicable law, or security or operational developments.

Where changes are material, we will take reasonable steps to notify users through the platform, email, or other appropriate means.

The “Last Updated” date at the beginning of this Privacy Policy indicates when the latest changes were made.

This Privacy Policy is primarily designed around Nigerian data-protection requirements because Nigeria is DeltanHub’s primary market.

DeltanHub may operate or provide services to users in other jurisdictions, including elsewhere in West Africa.

Where DeltanHub operates in another jurisdiction, we will comply with mandatory data-protection and privacy requirements applicable to that jurisdiction.

This Privacy Policy does not represent that Nigerian law alone satisfies every privacy requirement applicable in every country where DeltanHub may operate.

For general privacy questions, data-protection requests, or complaints, contact:

DeltanHub

Operated by: AEOSA PLATFORMS LTD

RC Number: 9766122

Privacy / Data Protection Email: legal@deltanhub.com

DPO Email: legal@deltanhub.com

General Support Email: legal@deltanhub.com

Official Website: https://deltanhub.com